Refund policy

Returns:

We do not accept returns on orders unless the item arrives damaged. If your product is damaged during delivery:

1. Please take a clear photograph of the damaged item (including the bottle cap).

2. Send the photo along with your order details to the following contact information for assessment:

• Email: team.refresh@essensebeverages.com

• Phone: 256-887-6143

Important: All return requests must be submitted within two weeks of the delivery date. Upon review, we will issue a credit toward a replacement order if your claim is approved.

Thank you for choosing Essense! Your satisfaction is important to us.